One Net with iOS 8

[apatel4000]

Dear Forum users.

Since taking out the virtual land line product via One Net back in 2012, our business has  4x IP4s handsets running some revision of iOS 7.   We have a single hunt group with four handsets which simulatenously ring on a virtual DDi.   All been working fine and stable.

One of my users decided to upgrade to iOS 8 upon release and has since been unable to divert calls internally between handsets (Problem still present after updating to 8.0.2).  Upon reporting the issue to me,  i decided to upgrade my handset also which was running iOS 7.1.   To confirm the issue following the upgrade my handset now is no longer able to dial the short code numbers to other users within the group - call just fails. We now have two handsets which are running iOS 8 and two which are running a revision of iOS 7.     We've also noticed that the two running the newer software also no longer play hold music to callers on hold whereas those running the old software do.

It seems evident this is a software related problem and what's even more annoying is that we were sold as part of an upgrade the new IP6 which will arrive with iOS8.   I also find it hard to believe nobody else has experienced this given then when i speak to vodafone they seem completly unaware of the problem.  Some useless vodafone support rep suggest i sit it out and wait for a apple software update to see if the problem is rectified!!   

To update - i have since received an Iphone 6 and set it up as a new phone.   The hardware has made no difference to the issue and the handset can still not divert or short dial to other users within the group which to repeat we able to succesfully do under the old revision iOS 7.   My annoyance here is that vodafone clearly has not tested the product properly and more importantly the only option i've been given is to swap the iphone with an andriod or windows based handset.  

Can anybody shed any light or has anbody experienced anything similar?

[Retired-Matt_B]

Hi apatel4000,

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

Thanks,

Matt B

[apatel4000]

Hi Matt

Thanks for your response.   The case has already been logged and i have been provided an incident number however am yet to have a resolution.   It seems that even after moving to the new handsets we are unable to dial the short dial numbers for each mobile.

[simonhodgkiss]

I'm having some problems too!!

Hold music doesn't work that's for sure

The do not disturb absence reasons on the app don't change anything or play the announcements.

Also I can't do 3 way calling / merge calls.

[apatel4000]

Hi Simon

Did you upgrade by any chance I.e new handset/new contract?

[simonhodgkiss]

Yes I did - upgraded from a sim only contract because I ordered my iPhone 5S direct from Apple.

I now have a iPhone 6 Plus from Vodafone as part of my upgrade to a 24 month contract.

[apatel4000]

I'd get them to verify that onenet was included as part of your upgrade. It seemed that the sales dept. pay little attention to the minor details which have major consequences. Onenet had been left of our upgrade for all the handsets. Although this has been enabled now, we're only 50% of the way to resolving as two handsets can still not divert internally.

[simonhodgkiss]

You are spot on! 

The didn't add One Net to the upgrade.... It's with the One Net team now and should be back next week  

I really don't see why this happened!

Worst thing was that when I ordered the iPhone 6 Plus - 64GB they placed the order for a 16GB even tho the call was confirmed at least 5 times it was 64GB!

Hope my features come back next week! I really miss the 3 way calls  

[Phil]

Hi simonhodgkiss, 

My apologies that this happened but hopefully you'll be back up and running next week.  

Let us know if there's anything else we can help with. 

Phil

[simonhodgkiss]

Some features are back working....

3 Way / conferance calls are still a no no