No Order Confirmation

[SP18]

Hi,

Ordered the Iphone 6- 16gb- silver/white on Saturday as an upgrade, i still havent recieved the order confirmation. Ive seen the topic saying emails are slow, but this is from September, is this still the case?

I got told it would be delivered towards the back end of next week....:smileyfrustrated:

Thanks

Sarah

[DD]

Did you do it online, in store or over the phone?. 

I would suggest the first port of call would be to call 191 and ask them to assist and send the email confirmation across to you. 

That said - the slow email issue has been resolved (I believe!).

[SP18]

I did it over the phone.

Thanks for your super fast reply, i will ring later.

[Brucey12345]

Yes i would call aswell there are alot of cases on here of vodafone not setting orders up correctly.

[SP18]

Yes, thats what i have read on here and it got me a bit worried!

[SP18]

Just recieved the order confirmation as i posted the last message! Hurrah! just got to get it delivered now!!!

[SP18]

Hi,

Just recieved my order confirmation for the IPhone 6 Upgrade, i have put in the WEB tracker number, but it is saying it is invalid? Is this because it hasnt been dispatched? or just a glitch?

I am getting more concerned as i look through the forums about how bad the service is, as i have never recieved nothing but good service from Vodafone! :womansurprised::womansad:

Thanks

Sarah

[DD]

It should come up (silly question but did you put the delivery address post code?).

It could also take some time for the system to come online.... 

[SP18]

Hi,

Yes did enter the delivery postcode, had some issues with vodafone last night when i rang!!! I now understand all the complaints about how unhelpful they are over the phone after waiting for an hour to be spoken to then no-one could help. Lots of wrong details put in the order!!! Not very happy with the service, but are still better than o2!! (But i dont think that is a difficult).

Thanks for the reply, i am expecting my 3rd promise of  a callback today...