Online customer support chat never available?

[davejc64]

Why is the online customer service chat never available you always end up having to phone and why is there no email to contact customer service?

[craigr98]

If you want to complain there is a complaint form on their website.

[BandOfBrothers]

Hi @davejc64

Most of the UK Networks have moved away from email contact possibly due to the man hours to monitor and reply and the amount of Spam they'd probably get. Now I think they prefer to deal with and resolve via direct contact by call or Live Chat. 

There is Facebook and Twitter support too. 

In my experience Live Chat is best accessed via a laptop or computer. 

Ensure pop ups are allowed and leave the chat window open until an agent becomes free. It's 24/7. 

Clearing the browsers cache and data can help. 

We do have a Vodafone Social Media Team here who read all posts and help where they can so please let them catch up with your post and I'm sure that they will help you with this situation if they can. 

We as fellow members maybe able to help and guide you but obviously don't post any sensitive information. 

[Colleen]

@davejc64 Sorry there's been a delay in getting through to our Live Chat team.
Please let us know if there's anything we can help with - we'll be happy to get touch 😊