Only lights 1 and 2 are lit sometimes

[rogersg18648]

My SS v1 works for up to 5 hours and then stops, leaving only light 1 and 2 on.  I then reset it and again it will work for a few hours and then stop with light 1 & 2 on.

I have bought a new power supply but it has not rectified the problem.

I have carried out hard reset still problem

Serial No. is 21221059799. 

Ping is 31ms

I have a D/L speed of 130.14Mbps and U/L Speed of 8.73Mbps.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]
  2     1 ms    <1 ms    <1 ms  192.168.0.1
  3     8 ms    10 ms    28 ms  cpc11-lock3-2-0-gw.6-1.cable.virginm.net [86.15.139.1]
  4    28 ms    27 ms    17 ms  cosh-core-2a-ae8-2121.network.virginmedia.net [80.3.161.121]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    15 ms    14 ms    25 ms  nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
  8     *        *        *     Request timed out.
  9    38 ms    34 ms    36 ms  FFMGW3.arcor-ip.net [80.81.192.117]
 10    35 ms    42 ms    38 ms  92.79.213.129
 11    50 ms    37 ms    41 ms  92.79.213.154
 12    50 ms    42 ms    40 ms  85.205.0.86
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Any ideas would be appreciated

[BandOfBrothers]

Hello @rogersg18648

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv

"But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[rogersg18648]

Lee

I have purchased a 12v 2amp power supply and yesterday I received a 12v 1.5amp both have given same results.  Again I am at the moment waiting for the unit to reset after finding it down to light 1 & 2 this morning.

[BandOfBrothers]

Thank you for trying an alternative power supply. 

Sorry it didn't help. 

How long have you owned it as there is a 24 month warranty if it does turn out to be faulty. 

[rogersg18648]

Lee

it's way out of warranty I think got around 2008.

i have had some other issues over that time all have been rectified though. I am now wondering whether it might be a firmware problem.

[BandOfBrothers]

Ah ok. 

One of the Tech Team maybe able to look over your trace and help further. 

I wish you all the best. 

[masefield]

my results are as follows

serial number 21229348020

45.25Mb

Download speed

12.24Mb upload
44ms ping time

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Andrew>tracert help.com

Tracing route to help.com [45.79.140.224]
over a maximum of 30 hops:

  1   387 ms    11 ms    10 ms  cpc3-telf12-2-0-gw.16-1.cable.virginm.net [82.47.40.1]
  2     7 ms     6 ms     9 ms  wolv-core-2b-ae8-718.network.virginmedia.net [80.1.80.73]
  3     *        *        *     Request timed out.
  4    17 ms    10 ms     7 ms  brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  5    15 ms    12 ms    15 ms  213.161.65.149
  6    16 ms    15 ms    13 ms  ae11.mpr2.lhr3.uk.zip.zayo.com [64.125.27.50]
  7   207 ms    13 ms    15 ms  ae6.mpr3.lhr3.uk.zip.zayo.com [64.125.21.21]
  8    91 ms    90 ms    90 ms  ae27.cs1.lhr15.uk.eth.zayo.com [64.125.30.234]
  9    92 ms    90 ms    89 ms  ae5.cs1.dca2.us.eth.zayo.com [64.125.29.131]
 10    94 ms    91 ms    89 ms  ae27.cr1.dca2.us.zip.zayo.com [64.125.30.247]
 11   114 ms    92 ms    92 ms  ae6.er1.iad10.us.zip.zayo.com [64.125.20.118]
 12    88 ms    94 ms    96 ms  eqix.ge-1-0-0.pr1.nac.net [206.126.236.69]
 13   101 ms    93 ms    98 ms  0.e1-2.tbr2.mmu.nac.net [209.123.10.114]
 14    88 ms    87 ms    92 ms  207.99.112.130
 15    88 ms    90 ms    87 ms  switch-nacspare.linode.com [173.255.239.5]
 16    89 ms    89 ms    89 ms  li1239-224.members.linode.com [45.79.140.224]

Trace complete.

C:\Users\Andrew>

Any help would be much appreciated. Thanks.

[Retired-Charles]

@masefield - Apologies for the delay in looking into this for you.

Your traceroute looks fine and you're getting good speeds (download and upload).

Your Sure Signal spoke to us last on 23 April at 6.38pm.

Are you still having the same issue?

[masefield]

Thanks for getting back to me - I've in fact purchased another power supply. However, this morning all the usual lights are lit on the SS1, and it does appear to be working normally - i.e. signal strength seems to be complete. I'll check later on to check that the lights have remained lit for the rest of the day. I wonder if it's significant that my SS has actually "spoken" with you on 23rd April at 6:38pm.

[Retired-Charles]

@masefield - That's great, fingers crossed all should be fine now.