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20-04-2016 11:42 PM
My SS v1 works for up to 5 hours and then stops, leaving only light 1 and 2 on. I then reset it and again it will work for a few hours and then stop with light 1 & 2 on.
I have bought a new power supply but it has not rectified the problem.
I have carried out hard reset still problem
Serial No. is 21221059799.
Ping is 31ms
I have a D/L speed of 130.14Mbps and U/L Speed of 8.73Mbps.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2 1 ms <1 ms <1 ms 192.168.0.1
3 8 ms 10 ms 28 ms cpc11-lock3-2-0-gw.6-1.cable.virginm.net [86.15.139.1]
4 28 ms 27 ms 17 ms cosh-core-2a-ae8-2121.network.virginmedia.net [80.3.161.121]
5 * * * Request timed out.
6 * * * Request timed out.
7 15 ms 14 ms 25 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
8 * * * Request timed out.
9 38 ms 34 ms 36 ms FFMGW3.arcor-ip.net [80.81.192.117]
10 35 ms 42 ms 38 ms 92.79.213.129
11 50 ms 37 ms 41 ms 92.79.213.154
12 50 ms 42 ms 40 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Any ideas would be appreciated
25-04-2016 12:08 PM
@rogersg18648 - I've checked your Sure Signal and it's currently showing as unregistered. You'll need to register it through your dashboard.
25-04-2016 01:51 PM
Charles
Having spoken to the tech team on 22 April it was decided it could be the box itself, so I bit the bullet and bought the SS v3.
Transferred within 45 mins and have no problems with it at the moment.
25-04-2016 02:38 PM
@rogersg18648 - That makes sense, thanks for letting us know.