Only lights 1 and 2 are lit

[Zarafa]

Hi, My sure signal (v1) has not been working for a few weeks now.  I have a Sky router which I have rebooted.  I have reset the box, deregistered for a couple of days then reregistered, given the box a static ip address.  No matter what I do only lights 1 and 2 are lit.  After about 20 minutes of resetting the box all the lights stay on then they sequence through 1, 2 3 and 4 but eventually only 1 and 2 stay lit.

Please see tracert results

C:\Users\Zarafa>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    34 ms    32 ms    33 ms  0278095e.bb.sky.com [2.120.9.94]
  4    34 ms    35 ms    35 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    32 ms    35 ms    32 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[cineriv]

Hi Zafara,

Your symptoms look very much like a failing power supply!

But don't be misled by the constant power light (light 1)

Have a look at post  #1 of this thread and check the similarity to your problem........

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-f...

If you think it is, replacement power supplies are readily available on Amazon or Ebay and cost around £10 or less.

Good luck,

Mike.

[Zarafa]

Hi Mike

Thanks for your reply. I have replaced the power supply and reset the box. Lights 1 and 2 were on and 4 was flashing but has stopped and only 1 and 2 are on. Would you be able to resync from your end please. The sure signal no is 21223459070

[cineriv]

Hi Zarafa,

Thanks for your reply, I didn't realise that you had already replaced the power supply!

I'm afraid I can't help you with the resycing as I'm only a customer like yourself.

Sit tight and a member of the Tech Team will attend to you soon.

Regards,

Mike.

[Zarafa]

Mike

After following your advice and changing the power supply, I left it over night and it is now working, thanks you so much for your help as I am still waiting for someone from Vodafone to reply.

Thanks again

Jan

[cineriv · Accepted solution]

Hi Jan

That is good to hear :smileyhappy:

I was fairly convinced it was a power supply problem, but sometimes it does turn out to be something different.

The delay that you had was the SS updating it'self from the Vodafone server.

Regards,

Mike.