sure signal Version 3

[IanWalton]

My HTC is not working with my new Sure signal. According to the instructions and the website, the fourth light should show when a phone is using the sure signal. That doesnt happen for me and I am sitting next to it with only 2 bars on my phone. I rang up the Tech support who told me that it was working with it and that the light would only show if there were more than the 2 phones using it. That sounds bizarre to say the least and contradicts the instructions that came with the sure signal and the website.

So, could someone confirm the story with the light and whether it should come on if one phone is in use and interacting with it.

Secondly, what else should I try if it should (and it isnt). My phone is set to accept 2G/3G/4G auto

Thanks

[Retired-Rodney]

Hi @IanWalton ,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney