Openworld line check

[MrTAToad]

Currently my line has the following error counts over 23 hours uptime :

FEC Corrections	155	165719
CRC Error	13	193

I think the junction box outside the house is the source of the problem (or possibly from there to the nearby pole), and whilst I dont want to do it this month, I do feel that it is something that Openworld need to check (and earn their possible £150 an hour) - is it something that I can get an agent to organise over the online chat ?

[craigr98]

Take it you are noticing a drop in service then? Vodafone will recommend that you call them.

[Nabs]

If it's a fault in the Openreach network you won't get charged for a callout (unless it's been caused by someone tampering) You only issue will be actually getting an engineer at a sensible time

[craigr98]

---

@Nabs wrote:

If it's a fault in the Openreach network you won't get charged for a callout (unless it's been caused by someone tampering) You only issue will be actually getting an engineer at a sensible time

---

Yes I can imagine - sorry Sir they can arrive anytime between 9am and 5pm.

[Nabs]

---

@craigr98 wrote:

---

@Nabs wrote:

If it's a fault in the Openreach network you won't get charged for a callout (unless it's been caused by someone tampering) You only issue will be actually getting an engineer at a sensible time

---

Yes I can imagine - sorry Sir they can arrive anytime between 9am and 5pm.

---

Give them some credit... 9am -1pm 

[MrTAToad]

I am assuming it is an outside problem.  However, it's quite feasable it isn't (although no tampering has been done!)