FAQs and help guides
Get Help and Support from FAQs, videos and much more.
Network unlock codes
If you need to unlock your phone to use with a different SIM, you might need a Network Unlock Code (NUC). You can request yours with our NUC Request form.
Firmware
For information on Vodafone's firmware policy, check our our Vodafone Firmware FAQ's.
Repairing a faulty phone or device
For information on getting your phone repaired, see our FAQ's here.
Interested in buying and upgrading
Have a look at our online shop now. To upgrade your phone and/or plan log into My Vodafone to choose from a great range of offers.
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