FAQs and help guides
Get Sony Help and Support from FAQs, videos and much more.
Internet and picture message settings
Sometimes you might need help setting up your phone for internet and picture messaging settings. You can do this by clicking here – phone settings.
Network unlock codes
If you need to unlock your phone to use with a different SIM, you might need a Network Unlock Code (NUC). You can request yours with our NUC Request form or for more information, see our NUC FAQs.
Firmware
For information on Vodafone's firmware policy, check our our Vodafone Firmware FAQ's.
Repairing a faulty phone or device
For information on getting your phone repaired, see our FAQ's here.
General Troubleshooting
Problems with calls, texts, voicemail etc? Our online troubleshooter is there to help you out.
Interested in buying and upgrading
Have a look at our online shop now. To upgrade your phone and/or plan log into My Vodafone to choose from a great range of offers.
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