Overcharge

[TerenceWatts]

I'm hoping a Mod can advise me on this. I had an SMS on my Vodafone 3g Modem at the end of October that I had used an extra £20.00 of moible internet - I couldn't see how but I have been a bit busy. Reset my counter on November 1 and have since been told I've now used an etra £40.00 - I have a 5GB a month contract and the counter currently shows 402 mb. I contacted 191 today and had an odd conversation with somebody who inisted I had used 560 GIGABYTES in 5 days... Apparently it was to be escalated to a supervisor and that was the last I heard of it. The line went quite and shortly afterwards disconnected. 

Any advice as to how best to sort this out will be welcome!

[Retired-Ian_]

Hi @TerenceWatts 

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Ian

[TerenceWatts]

THank you Ian C - I had a further SMS advising to ignore the previous one which had been sent in error as my account hadn't been updated. So I THINK it's sorted, though not 100% certain.

Terence

[TerenceWatts]

After the SMS advising that the previous message was in error, I now had a further SMS advising me that I now have gone £50.00 over my limit - I've only used 600 mb since November 1 so what on earth is going on?

[Retired-Sarah]

Hi @TerenceWatts 

Did you get in touch with us on the link Ian gave you?

If you let us know the [#8xxxxxx] reference, we’ll look into this for you.

Thanks,

Sarah

[TerenceWatts]

I tried to contact via Chat but your systems were don or being updated and it was not possible to access my account, apparently. I'll have another look at the link Ian gave me.

[Retired-Kay]

Hi @TerenceWatts, 

Please let me know the email reference number so I can check we've received it. It looks like #8555555. 

Kay