PAYG Broadband - Unable To Connect After Topup

[lottieng]

We bought a dongle a month ago and the original data allowance has just run out today. We topped up again but are unable to get online and just keep getting forwarded to the Vodaphone top up screen. We only topped up with £5, is this not enough? Our account screen says that we have £6 calling credit, this doesnt make sense because its mobile broadband and not a phone?

[Retired-Daz_V]

Hi there Lottieng,

Shame to read that you're having these problems

Sadly, without having your account details in front of me to have to have a look at, I couldn't really comment on what's going on. However, I will shortly be sending you an email to collect your details - once we have these details we'll get in touch and resolve this!

Hope to hear back from you soon,


Daz

eForum Team