PLease rsync my sure signal

[AllieHardy]

I have a new phone with a new sim card but the same number and my sure signal isnt recognising it to pick up a signal. i desperately need a signl as its a work phone and i work from hime. No is 4110944457

Thanks

[Nabs]

Hi Allie,

Sit tight one of the team will be able to take a look as soon as they can

Nabs

[AllieHardy · Accepted solution]

thanks - i posted last night aswell but no one replied - i know you're busy but i'm pulling my hair out.

[Phil]

Hi AllieHardy,

Thanks for your post.  If you've had a new SIM card then you'll need to take a few steps to get it back up and running again.  Firstly you'll need to de-register the device online via My Account, leave it for about 60 minutes and then re-register.  Once done yuo'll just need to perform a factory reset of the device:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Let me know how you get on. 

Thanks,

Phil

[sebcraft]

I followed this advice and now cannot reregister.http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SIM-Change-No-Connectivity-De-registered-cannot-...

[ierr54]

Sorry to butt in on this thread but i have been trying to get my lumia 800 connected since Saturday after I bought the phone and got a new micro sim (same number) on 22/02/13. The call centres are useless having been told yesterday that there was a technical problem for the last 4 days prevent a re-sync!  Serial number of V2 is 40112847898.  I have performed numerous resets of the device and after about two hours the red and first light come back on but I still have no signal on the phone.  This is the only number on the suresignal and I am concerned about de-registering it as I have seen several posts where it cannot be re-registered afterwards.  If this is OK i will do it but need confirmation.

Please help.

[Jenny]

Hi sebcraft,

Thanks for your post.

To avoid any confusion we’ll get back to you directly on your other thread here.

ierr54,

Before you try that, I just want to try a resync so I’ve done this for you today. To complete this process just perform a factory reset as follows:

-Hold in the reset button until all the light go solid

-Once all of the lights have come on, release the reset button

Let me know how you get on.

Thanks,

Jenny