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@Diamonds4me - Please try the steps in our network troubleshooting thread.
If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.
@Diamonds4me - Thanks for getting back to me.
Please provide your full postcode and I’ll be able to check everything further, including how your local sites are currently performing.
@Diamonds4me - I’ve checked the coverage in your area and you should receive good 2G, 3G and 4G.
Your local serving site (4632) is performing correctly and hasn’t had any recent faults.
There has however, been some work on two surrounding sites this last week and this may have impacted the level of coverage you’ve received.
You mentioned above that this happens as soon as you leave the house – is the postcode provided your home address or the area you’re having the issues?
Also, as you mentioned having no 4G, if you change your phone settings to ‘2G and 3G’, or ‘2G only’, does this improve the level of coverage you receive generally?
@Diamonds4me - I’m a little confused as you’ve said the problem arises as soon as you leave the house and that it’s when you have no access to Wi-Fi.
Please clarify the following:
- Can you make and receive calls at home?
- If so, are you using the mobile network, a Sure Signal or Wi-Fi calling?
- If you’re able to make and receive calls on the mobile network at home, is it just data you’re unable to use outside of the home?
- Is your phone working fine in other locations (at work for example)?
If this is happening everywhere you go (isn’t location specific) and you’ve tried a manual roam and phone reset (step three in our troubleshooting guide), your phone may need sending for repair.
