PR4 - Warton 4G Coverage

[christowers]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

The issue with 4G coverage is just to this local area

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

PR4 1AX (Warton Site) 

3) Does the issue occur if you try your SIM card in a different phone?

Yes - plus other users are having the exact same issue

4) What errors are seen or heard when the issue occurs?

No errors but Speed Checker shows on average a 4G download speed of 1.5 Mbps

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

3 months ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permenant but is worse closer to lunchtime

Suspect the mast on site has reached it's limit for the number of 4G connections given the business discounts offered to employees so there will be several thousand local users all connecting to the same mast.

[BandOfBrothers]

Hi,

You do have a Mast issue in your area. 

"We're trying to fix a network issue which might be affecting calls coverage. It’s now being investigated. We'll update this page as soon as we know more."

Link > Vodafone Network Checker < Link.

However it seems 4G shouldn't really be affected. 

I'm sure one of the Customer Support Team will have a deeper look for you. 

[christowers]

Thanks for the quick response. The issue listed under the Network Status as you already indicated states calls rather than data and given the length of time this issue has been bubbling along I suspect that this hasn't been fully captured or is being worked on. Checks this morning using Ookla Speedtest shows a download speed of 0.5Mbps and a ping of 582!

Thanks

Chris

[Alex]

@christowers I've checked your local serving site (86096) and can see it's currently experiencing a fault.

Have you subscribed for updates on our network status checker? 

Unfortunately we're unable to provide a timescale for this fix - click here to see why. 

We do apologise for the inconvenience - rest assured our teams are working hard to resolve this issue.