Phone camps on to local cell and not VSS

[asinclai]

I have been experiencing poor call success using my local network so I recently purchased a VSS 3. It is correctly set up and I have been able to make a few calls. The problem is that the phone constantly camps on to the local cell and ignores the VSS.

Emma from Vodafone's 3 Network 3rd Line Technical team (TRAC) said that I should have been told that the VSS is only really for use where there is no signal as opposed to a poor signal. How can the phone camp on to the local cell (giving 2 or 2 bar reception) when the VSS gives a 5 bar reception.

Any ideas gratefully received.

Regards

Andrew

[asinclai]

My speed test results are:

Ping = 31ms Download 6.98Mbps UL 0.88Mbps

My ping test results are:

Packet Loss = 0%

Ping = 35ms

Jitter = 5ms

My external IP address is

86.190.135.190

The results of a traceroute.

My Sure Signal serial number is

42151143395

[asinclai]

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  4.099 ms  3.223 ms  5.016 ms

 2  217.32.141.34 (217.32.141.34)  13.449 ms  10.377 ms  13.054 ms

 3  217.32.141.78 (217.32.141.78)  9.155 ms  37.396 ms  10.716 ms

 4  host109-159-245-122.range109-159.btcentralplus.com (109.159.245.122)  12.795 ms  13.302 ms  13.820 ms

 5  31.55.164.151 (31.55.164.151)  14.910 ms  15.408 ms  14.339 ms

 6  31.55.164.109 (31.55.164.109)  14.922 ms  17.167 ms  13.199 ms

 7  acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224)  15.309 ms  15.639 ms  15.156 ms

 8  core2-te0-15-0-14.ealing.ukcore.bt.net (109.159.248.170)  19.012 ms  18.851 ms  19.922 ms

 9  peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209)  19.253 ms  20.366 ms  20.421 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  21.549 ms  21.504 ms  23.949 ms

11  85.205.0.93 (85.205.0.93)  19.972 ms  20.950 ms  18.818 ms

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It seem there are 3 other posts with exactly the same problem... 😞

[Retired-Sarah]

Hi @asinclai

I’ve checked the serial number and the Sure Signal is last showing as connected on 16 May at 16:19 and everything is looking good.

Can you advise what kind of router you  are using?

If any improvements have been made within your area, this can also affect the Sure Signal.

You can keep an eye on any changes or updates happening  with our coverage checker.

Thanks,

Sarah

[asinclai]

Hello Sarah,

Thanks for your response. It doesn't surprise me that the Sure Signal connected at 16:19 because that was just after I had read the thread about manually turning to airplane mode and back again. In order to get the phone to connect I have to walk up to it and turn the phone to airplane mode and back again and then it will stay connected for around 15 to 30 mins with a very high signal strength and then it re selects the local cell (with lower signal strengths) which then drops pretty much every call.

My router is a Netgear DGND3300v2.

Advice welcomed

Regards

Andrew

[Sukhi]

Hi @asinclai

We'll need take a closer look at your account to see what's happening. Please contact Live help.

Thanks,

Sukhi

[asinclai]

I spoke to Helen from the Tech support team that said that there is nothing wrong with my VSS and that I may have been given wrong advice in that the VSS is ONLY supposed to work for customers who have NO cellualr signal at all, which is clearly illogical nonsense, there must be a threshold aove which the phone camps on to the VSS and not the local network cell.

The other alterntive is that it is my ISP's issue and not VF's.  I will move my VSS to another internet conenction and try it there.

I don't hold out much hope but let's see...

Regards

Andrew

[asinclai]

Hello,

As requested I connected my VSS to a neigbour's internet conenction and it exhibited exactly the same characteristics.  Everytime I come in to the house I have to turn the phone to airplane mode then back on and it selects the VSS, the phone will not automtically camp on to the VSS.

Next piece of advice welcome...

Regards

Andrew

[asinclai]

Just to add that this customer

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SS3-lights-all-ok-but-phone-not-connecting/td-p/...

has exactly the same problem I do.  Any chance you could try the same fix?

[Ben_H]

Hi @asinclai

Looking at your symptoms, this is a different scenario.

Speaking to our higher tech team, they've advised that this is usually caused if the surrounding mobile signal is stronger than the Sure Signal broadcast.

If that's not the case for you, we'll need to open an investigation with the higher tech team.

So we can get secure access to your account and get the ball rolling, please come and speak to us on Live help.

You're welcome to provide a link to this thread when you connect to an agent to save you having to run the tests again. 

Cheers,

Ben