Phone only connects to Sure Signal 3 after restart

[matthewpurcell]

Hello there

I wonder if someone can help!

I've had my Sure Signal 3 for months now and it just doesn't seem to quite work right.

My phone (iPhone 6) only seems to connect to the Sure Signal once I reset it.   If I leave the house and then come back, it just doesn't connect - unless I do a further reset.

Any ideas on how to fix this?!

Thanks

M

[BandOfBrothers]

Have you tried removing your number and re registering it. 

Some sure signal FAQs https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[matthewpurcell]

Yup - tried that - and it works immediately afterwards, but then has trouble connecting again!

And checked the FAQs!

[BandOfBrothers]

Ok.

If Live Chat or Customer services cannot help then please do take into account the Sure Signal Device comes with a 24 month warranty. 

I wish you all the best. 

[ChazzD]

@matthewpurcell

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.