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Solution

Please Re-Sync My Sure Signal

Mupps
4: Newbie

My Sure Signal Stopped working.  I believe all the required details are below.  Thanks in advance.

 

Speed Test

Ping: 178ms

Download Speed: 5.80 Mbps

Upload Speed: 0.35 Mbps

 

Ping Test

Ping: 47ms

Jitter: 1ms

 

Your IP Address is: 86.137.34.51

Your IPV6 Address is: ffff:5689:2233

 

Sure Signal Serial Number: 40130430685

 

The results of a traceroute, below

 

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2    26 ms    25 ms    26 ms  217.47.13.186

  3    26 ms    26 ms    25 ms  217.47.13.161

  4    34 ms    29 ms    28 ms  213.1.69.26

  5    28 ms    28 ms    28 ms  31.55.164.239

  6    37 ms    28 ms    29 ms  31.55.164.109

  7    27 ms    28 ms    28 ms  acc2-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.

248.214]

  8    35 ms    35 ms    35 ms  core2-te0-15-0-15.ealing.ukcore.bt.net [109.159.

248.162]

  9    33 ms    32 ms    33 ms  peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2

54.227]

 10    32 ms    32 ms    33 ms  t2c3-xe-0-2-0-0.uk-lon1.eu.bt.net [166.49.211.17

0]

 11    32 ms    32 ms    32 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12    35 ms    35 ms    34 ms  ae14-xcr1.lnd.cw.net [195.2.30.113]

 13    35 ms    36 ms    36 ms  ae6-xcr1.bkl.cw.net [195.2.10.242]

 14     *        *        *     Request timed out.

2 REPLIES 2

Retired-Wayne
Moderator (Retired)
Moderator (Retired)

Hi Mupps,

 

Can you tell me what light sequence you’ve got? This will give us an indication of where the issue lies.

 

Thanks

 

Wayne

Hi,

It's come back to life.  Thanks for responding, though.