Please check...

[jattwood]

Please could you check Sure Signal 40133634234 is correctly registered and visible to your network?

It was working 6 weeks or so ago but had to be unplugged. On reconnecting, it no longer works.

(Am asking for a friend, so can't advise sataus of lights currently)

Thanks.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[jattwood]

OK. Thanks for the reply.

I will endeavour to obtain answers.

In the meantime, please could I trouble you you look on your system and answer my original question?

Cheers.

[Retired-Kay]

Hi jattwood, 

The Sure Signal is registered and active on our network. 

Thanks, 

Kay