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09-11-2017 10:58 PM
The issue you’re experiencing: After a couple of years service, I am increasingly seeing outages of hours at a time for weeks. Now had no service for a couple of days. Nothing changed here that I'm aware of...
What light sequence you're seeing: Red light solid, Second light flashing slowly white. All other lights off. Power cycling and holding reset button has not helped. Occasionally the two right-hand lamps flash orange briefly.
Your speed test results from here. 74 Mbit/sec down. 18 Mbit/sec up.
Your external IP address. ARP scan of the network segment shows that 217.169.18.176 = b0-46-fc-80-a7-fc. No NAT used, dedicated static IP address.
Your Sure Signal serial number: 42151590827 (part no 3JR09113ABBB)
The results of a traceroute. From a Mac on the same network segment..
traceroute -P icmp 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 161 (217.169.18.161) 1.744 ms 1.368 ms 0.907 ms
2 bottomless.aa.net.uk (81.187.81.187) 10.670 ms 10.792 ms 10.658 ms
3 j.aimless.thn.aa.net.uk (90.155.53.50) 11.023 ms 12.890 ms 11.104 ms
4 gi200-0-0-17.ccr22.lon01.atlas.cogentco.com (149.11.172.217) 11.888 ms 11.927 ms 11.140 ms
5 ae23-xcr1.lns.cw.net (195.2.19.121) 11.028 ms 10.964 ms 10.933 ms
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Thanks for any help!
Kind regards
- Martin
10-11-2017 07:23 PM
UPDATE. The unit is no longer showing any lights at all. The white light has stopped flashing, and the red light has gone out. I've tried unplugging for 30 secs and replugging - no luck. Presumably this means the power supply is dead, so I've unplugged it.
Is Vodafone able to help at all? I have no Vodafone coverage at all now: 2G, 3G or 4G!
Thanks and kind regards
- Martin
13-11-2017 06:49 PM
@martinj42 Sorry for the delay in getting back to you.
We'll need to look into this. I've sent you a private message with details on how to get in touch with our team.