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Hi Iandun,
This is a strange one
I've checked the postcodes you've given and they are both surrounded by 3G cells with bags of coverage!
Let's see if we can get you reconnected to 3G though
Firstly, have you got a 3G capable phone on Vodafone? Does it display 3G in these locations?
If it does, it rules out a fault with the 3G (which is unlikely as you're affected in different locatons)
On the VMC dashboard, can you set the modem to only connect using 2G, connect to the network then switch it back to 3G.
If you're still not working, can you put the modem SIM into a handset and connect to Vodafone Live, remove the SIM without turning the phone off (pull the batteery) and then pop it back into the modem.
It could simply be a case of network traffic - do you notice the drop during specific times/days? if there's a lot of users at peak times there will be a drop in signal strength too
Paul
eForum Team
This is a strange one
I've checked the postcodes you've given and they are both surrounded by 3G cells with bags of coverage!
Let's see if we can get you reconnected to 3G though
Firstly, have you got a 3G capable phone on Vodafone? Does it display 3G in these locations?
If it does, it rules out a fault with the 3G (which is unlikely as you're affected in different locatons)
On the VMC dashboard, can you set the modem to only connect using 2G, connect to the network then switch it back to 3G.
If you're still not working, can you put the modem SIM into a handset and connect to Vodafone Live, remove the SIM without turning the phone off (pull the batteery) and then pop it back into the modem.
It could simply be a case of network traffic - do you notice the drop during specific times/days? if there's a lot of users at peak times there will be a drop in signal strength too
Paul
eForum Team
Well, as of yesterday evening my service seems to have been fully restored at home. I don't know if this was coincidental timing or as a result of intervention of an engineer directed through this site. It would be interesting to know what te cause of the fault was though, can you tell us that (or email me direct)?
Hi Carterch,
I've just checked the email chain and can see that we've contacted you with a few questions for us to raise a fault - I think the restoration of your service was more that fact that whatever affected you was only a temporary issue
Paul
eForum Team
Hi Iandun,
This is a strange one
I've checked the postcodes you've given and they are both surrounded by 3G cells with bags of coverage!
Let's see if we can get you reconnected to 3G though
Firstly, have you got a 3G capable phone on Vodafone? Does it display 3G in these locations?
If it does, it rules out a fault with the 3G (which is unlikely as you're affected in different locatons)
On the VMC dashboard, can you set the modem to only connect using 2G, connect to the network then switch it back to 3G.
If you're still not working, can you put the modem SIM into a handset and connect to Vodafone Live, remove the SIM without turning the phone off (pull the batteery) and then pop it back into the modem.
It could simply be a case of network traffic - do you notice the drop during specific times/days? if there's a lot of users at peak times there will be a drop in signal strength too
Paul
eForum Team
Hi Paul
Tried all of above, expect connecting with a vodafone handset (Im on orange, sorry!) Issue staarted about 12-13 days ago, and time of day i connect varies (24 hour variation). I have it set up on 3 different PCs, inclluding a new one I bought last weekend and did a fresh install of the software.
Am at a loss - have had the odd problem before (but expect that with a mobile signal) and this is going on for far too long
Hi Iandun,
Don’t worry, I’m sure we can get this sorted for you.
I think the best thing for us to do next is to check your account and possibly raise a fault to get this investigated further.
I’ve sent an email to your registered eForum email address so if you can reply to this, we’ll be able to look into this.
I look forward to hearing from you.
All the best,
Jenny
eForum Team
Don’t worry, I’m sure we can get this sorted for you.
I think the best thing for us to do next is to check your account and possibly raise a fault to get this investigated further.
I’ve sent an email to your registered eForum email address so if you can reply to this, we’ll be able to look into this.
I look forward to hearing from you.
All the best,
Jenny
eForum Team
