Possible Network Issue

[steveo67]

Just nipped out for a buttie and me SGS5 in my pocket started getting warm.  So I noticed this the other day as well while I was at the same place.  The GPS is turned off by default I only turn it on when I need to. but its obvious that the phone is doing someting as it gets so warm.  I check I have got 3 bars displayed for the phone phone signal and an E for the data.  So I figure it must be something trying use data so I turn off the mobile data.  Next I receive a text message from somone which I figure is OK as I think sms uses the phone not data.  So anyway I decide to forward on the text to my wife and the SGS5 tells me it cant because the data is turned off ?

So I am puzzled how come SMS is using data.  And if it is using data how can I recieve when data is turned off.   If it doesnt use data then how can I recieve SMS but not send SMS ?

I am sure that it must be down to a network issue as nothing else makes any sense.

Postcode for the area is WN6 8HA

Please Advise.

[Retired-Matt_Vo]

Hi

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

[steveo67]

Thanks Matt,

I did as suggested and after zooming out found that you were working between 7am 12 Aug 2014 and 10am 12 Aug 2014.  Althought it was 12:50pm I am thinking that your work may have overrun some.

I go there pretty much every day for a buttie and so will see what happens later in the week and report back accordingly.

Regards

Steve

[Retired-Wayne]

Hi steveo67,

Please let us know how you get on.

If you’re still having issues though, please let us know the full postcode of the area.

Thanks,

Wayne

[Northern-dj]

sms does not use data

unless you try using MMS

i think you tried to forward the sms as a MMS

but the E could be a issues as its the most weakest Data signal you can get

you are correct it could be a app tring to use the Data, you need to see whats running