Post Title: 'First half of post code - EX8 1) Does the issue happen in just one location? If so, h

[Kevinhill]

Post Title: 'First half of post code - EX8

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? - 1 mile

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. - EX82EF

3) Does the issue occur if you try your SIM card in a different phone? - Yes. We have 3 different phones all with different Vodafone numbers/accounts and they are all the same.

4) What errors are seen or heard when the issue occurs? No network coverage or this persons phone is switched off.

5) Does this happen on 2G, 3G, 4G or all? - All.

6) When did you first notice this issue? 2-3 Months ago.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? - Permanent

[Kevinhill]

Post Title: 'First half of post code - EX8

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? - 1 mile

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. - EX82EF

3) Does the issue occur if you try your SIM card in a different phone? - Yes. We have 3 different phones all with different Vodafone numbers/accounts and they are all the same.

4) What errors are seen or heard when the issue occurs? No network coverage or this persons phone is switched off.

5) Does this happen on 2G, 3G, 4G or all? - All.

6) When did you first notice this issue? 2-3 Months ago.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? - Permanent

[Alex]

@Kevinhill I've checked your local serving site (88807) and it's performing correctly.

Looking into your area I can see you should get a 2G connection, however 3G and 4G are limited.

Please try to manually change your device settings down to 2G only when in this area and let us know if this helps. 

[Kevinhill]

We tried the 2g option and still nothing at all. We get a notification 'mobile network not available' or 'this persons phone is switched off"

Totally useless!

[Alex]

@Kevinhill I'm sorry to hear that didn't help. 

So we're able to look into this further, please contact us using the information in the private message I've sent.