Well I have to say this whole experience stinks. I have been trying to find a way to get this thing sorted out - I followed the links which don't really make any sense and so I have tried to call and they then tried to TAKE ME THROUGH THE DIAGNOSTICS PROCEDURE AGAIN. This thing hasn't been working since the 14th Feb and I am trying to run a business where the Sure Signal is installed, so this has a real imapct for us.
So I gave up and decided to buy a new one online - THE ONLINE SHOP DIDN'T ACCEPT MY ORDER. So then I phoned and they told me I can't order by phone. When I started to vent my frustration, the person then said he would check stock for me and get one sent - what's that about????? He told me there was no stock.
We spend upwards of £10k per year on our Vodafone mobile bills in this office. How can you justify such crappy service? Your automated systems and call centres with scripts just don't work.
Whilst I've been venting my spleen here, I've been on hold whilst they try and call the local Vodafone shop in Southampton to see if I can go and personally collect one (an 80 minute round trip for me). He's just come back and told me there is no answer there as they are obviuosly busy. Well I'm busy too. How can I be so irrelevant?
What a complete bunch of ##### this is. Why do you have such a disconnect between your online support and your call centre???? Obviuosly I'm now going to start looking for a better service provider that can give me a decent, caring support service with people that actaully know what they are talking about. If there is such a thing out there. My contracts finish in October, that seems an awfully long way away.
Oh and don't try calling me on my mobile number like you've been trying to do as, yes, you've guessed it, it doesn't work.
.png "Moderator (Retired)"){kind=icon}
