Prepay 'Check Balance Account' via Vodafone Mobile BB dash.

[HHGTTG]

This feature does not appear to be working, at the moment, in order to check how much data you've got left.

For several days, now, all it say is that PAYT is not available. Instead you have to sign in to My Account to see  your usage.

Any comments?

[Retired-James]

Hi HHGTTG,

Many thanks for your post here and I'm sorry to see that you have had issues seeing your balance using the Vodafone Mobile broadband dashboard.

So that we can look into this for you please can you confirm which version of the dashboard you are using?

Does the dashboard show everything else OK including the connection status?

Have you tried to install version 10.1? if not i would give this a go first and see if you still get the same error.

If you can let us know we will be able to test this for you.

James

eForum Team

[HHGTTG]

I'm using version. 10.0.201.23143 ZTE

Everthing else functioning as normal and display is complete.

I would be loathe to install a new version as this might result in the dongle not working, knowing my luck.

[Retired-Lee]

Hi there HHGTTG,

Many thanks for confirming which version of VMB you are currently running.

I believe this is fixed in the latest version of Vodafone Mobile Broadband.

Would you be able to try the latest version (10.2) and let me know how you get on?

The download file can be found at our Vodafone Mobile Broadband Troubleshooting thread. The file is available in post #15

Cheers,

Lee

eForum Team

[HHGTTG]

I have two laptops on which the Vodafone software (original) is loaded. Tried the dongle in my older laptop and still the prepay check balance isn't functioning and so I think that the problem lies at your end - to be honest.
I'm not loading updated software and risk losing my data connection.

[Odin]

I have version 10.1.0.25677 and I'm having this issue it's only started the last couple of days