Probelms getting started with Sure Signal

[BonitaB]

I set up a new Sure Signal last night. It took a long to set up, but then was working on 2 iPhones for a a few hours. However, this morning there is no service again on both phones. 

What do I need to do to get this working please?

[Jannie57]

Did you try switching everything off, leaving them for a while, then switching them back on? Always worth a try.

It nice to know the Sure Signal can work. Which Internet Provider are you using?

[BonitaB]

Just trying that now thanks waiting for it to restart. We are with Spectrum Internet

[BandOfBrothers]

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

Look to turning off 4G in the iPhones settings to force it onto 3G. 

[BonitaB]

I've switched everything off & after a few hours the Sure Signal device is now showing as working, I have reset it to 3G, but my phone is still not showing a signal.

[BonitaB]

I have contacted LiveChat, they said they had reset something & to restart after an hour & it would work, which I have done. The device is showing as working, but I still can't use our phones.

[Retired-Charles]

@BonitaB - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[BonitaB]

How do I copy & paste the output of the tracert?

[BonitaB]

• Your speed test results from here. Download 11.86Mbps Upload 1.00 Mbps
• Your ping test results from here. Ping: 55ms Jitter: 5ms
  
  
• Your external IP address from here. 188.164.226.13
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 42153620176

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Bonita>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 65 ms 3 ms 3 ms MitraStar.Home [192.168.1.1]
2 34 ms 35 ms 34 ms 188.164.226.1
3 30 ms 31 ms 34 ms 172.16.255.109
4 33 ms 32 ms 33 ms cxf1c1.cardiff.edge.spectruminternet.com [94.126.208.1]
5 48 ms 39 ms 38 ms 5-1-20.ear2.London2.Level3.net [212.187.139.121]
6 45 ms 38 ms 104 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.154]
7 38 ms 39 ms 43 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.154]
8 42 ms 44 ms 42 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124.26]
9 53 ms 52 ms 51 ms ae22-xcr1.lns.cw.net [195.2.30.61]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Charles]

@BonitaB - Your results look fine, I've checked your Sure Signal and the last contact on our servers was at 10.18pm last night.

If your phones aren't connecting, please turn your phones off and on again to see if they connect.