Problem with SS and BT HomeHub

[lawrert]

Hi, please would you help?  I have tried all the troubleshooting guides but still cannot get my SS to work with BT Homehub.  At the moment, I get a steady red light and no other lights.

What should I do next?

Richard

[Jenny]

Hi Richard,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny