Problems with Sure Signal (version 1)

[p4gg4rs]

Hi.

I have been having loads of problems with my Sure Signal v1.

I noticed that none of my phones had a signal for the last few days, and have tried rebooting the SS box, and my broadband multiple times, but not having any joy.  Can anyone help look at the Vodafone side to confirm all looks ok?

What details are needed from me?

SSv1

BT Hub4

Iphone 4s & Samsing S4

Many thanks for any help!

[p4gg4rs]

Just to add to this, the only light lit is the top one.

Thanks.

[Jenny]

Hi p4gg4rs,

Please try the steps in our network troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

Thanks,

Jenny

[p4gg4rs]

Hello and thank you for your reply, however I do not see how checking my phone network for 2g/3g in different places or removing my SIM will help me get the correct lights on the SS1? 

How do I get the SS1 to connect to Vodafone correctly?

[p4gg4rs]

Is anyone from Vodafone able to help?

Thanks.