Hi been using this phone for approx 2 months now, my first 4g phone. Noticed problems early on, mainly very weak reception on ground floor of my house (previously had sony Xperia, reception superb). Persevered with patchy coverage but when kids returned to school had more time to really get to grips with problems. I visited my local vodafone store about 10 days ago, reporting weak reception problem as well as an inability of the phone to 'register on network'. This problem presents itself when I try and send an sms; get error msg telling me 'no network connection, no signal found for mobile networks'. This happens when the signal strength indicator is at 2 or 3 bars - weird. So I go to settings, more networks, mobile networks, network operators.....and wait while phone searches and comes up with - variously - 02, ee, 3 - more often than not vodafone is not listed. On the odd occasion it is, I naturally select it - and receive error msg 'unable to connect, try latter's. So, 10 days ago this was an intermittent fault and employee tinkered with phones network mode. This had no effect so I returned to store on the 11th Sept. Probably the sim card, I was told, so left with replacement sim. I was told by shop to expect an e-mail telling me to insert new sim, waited all weekend then Sunday night used live chat to seek advise. They told me to organise sim switch online, which I did. Again no email arrived instructing me to insert new sim so I went ahead and did this yesterday. I was able to send/receuve a couple of texts but today the phone has been awful, basically unable to make or receive calls or texts. Tried restoring factory settings, removing battery/sim.....nothing.
Sorry this is so long winded but I wanted to give as full account of problems as poss. Internet connection always been good btw. Very frustrated need phone to be working don't have time or inclination to bothering with faulty phone also don't want to be driving into town with sole purpose of visiting vodafone shop. Hope someone can shed some light on any fixes that I can apply without heading back to shop. Thank you.
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