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Recent apps button not working on s6

ssdd200
4: Newbie

‎25-04-2016 10:46 AM

Hiya my recent apps button is not working, the back and home button work fine but the recent app doesn't recognise my touch. It lights up when I press back button.

Tried clearing cache any other suggestions?

Thanks
0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎25-04-2016 10:55 AM

Hi

 

Can you try a soft reboot by turning the phone off and on. 

 

If no help back up and perform a factory reset. 

 

Ensure your our on the most recent firmware. 

 

If no help seek help from Samsung uk support and or a Samsung Service Centre if you have one local. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

hrym
17: Community Champion
17: Community Champion

‎25-04-2016 02:50 PM - edited ‎25-04-2016 03:21 PM

I have a couple of older Samsung devices that both have a memory manager app, which you can use to close running apps and also clear RAM.   It might also be worth going into the phone's main Settings menu and then, under Storage and USB, clearing app caches.  It's possible all that will kick start the button back into life - it sounds like a resource issue.   If that and the suggestion of a soft reset fails, a factory reset would be the next port of call, but let's hope it doesn't come to that.