Red flashing light, 2 orange lights - tried resets etc

[Pforce]

Hi

Been experiencing this for at least a few weeks. Red power light flashing, and the last 2 lights on the V3 suresignal are solid orange.

Done multiple resets, unplugged for prolonged periods of time, de-registered and re-registered the unit, tried different ethernet ports and cables etc.

Heres the info;

Speedtest: 29mps down / 7.5mbps up

External IP: 81.136.151.188

Suresignal Serial: 40133659355

Tracert results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BTHUB5 [192.168.1.254]
2 20 ms 19 ms 20 ms host81-148-128-1.in-addr.btopenworld.com [81.148.128.1]
3 20 ms 20 ms 20 ms 213.120.182.141
4 21 ms 20 ms 20 ms 213.120.161.82
5 21 ms 22 ms 21 ms 213.120.182.67
6 21 ms 21 ms 21 ms 31.55.164.107
7 27 ms 27 ms 28 ms acc1-10GigE-0-2-0-3.bm.21cn-ipp.bt.net [109.159.248.108]
8 30 ms 27 ms 27 ms core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.248.6]
9 30 ms 30 ms 30 ms peer1-xe8-1-1.telehouse.ukcore.bt.net [109.159.254.191]
10 29 ms 30 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]
11 30 ms 29 ms 29 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Pforce]

Just bumping hoping that someone from Vodafone can check the post and see if can help

[Rahim]

@Pforce Upon checking your Sure Signal we were able to identify that it hadn't updated to our network for several days, therefore causing the Sure Signal to lose connection. 

We've resynced your Sure Signal to resolve the issue, please allow up to 24 hours for it to obtain a connectio and then perform the folllowing reset: 

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

[Pforce]

Hi Rahim

Thanks for your reply. I have done the actions you described (twice) and still the suresignal box has the same light combination.

Any other suggestions ?

[DaveCD]

@Pforce

The light sequence you describe indicates the Sure Signal has failed to authenticate on our network.

Please try the Sure Signal at another location such as a friend or family members (with a different ISP).

This will show if the fault lies with the Sure Signal or the setup.