Sure signal

[andreadenny07]

New upgrade and new sim not working with sure signal box husbands still working fine please help

[BandOfBrothers]

Hello.

May I welcome you to the eforum. 

I've read from previous posts from the Tech Team that if you de register your number for 24 hours and then re register and turn your phone off and on this can sometimes resolve the issue. 

[andreadenny07]

I have already done that and nothing but thank you very much

[BandOfBrothers]

No worries.

If you haven't already then Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team.



FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[Carly]

@andreadenny07 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[andreadenny07]

Oh my days that is all far to tech for myself 😁