Red light only on Sure Signal v3

[belalmiah]

Helo,

I'm getting fed up now with this sure signal box. Itworked for a fewdays then stopped. 

Now its constantly on the redlight. Tried all the troubleshooting butno joy.

Please help.

Details you require......

IP Address 90.208.239.225

Speedtest: 10.73mbps

Ping: 34ms

Jitter: 1ms

Seriel no: 40133641163

Traceroute: 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 8.103 ms 0.829 ms 0.805 ms
2 * * *
3 ip-89-200-131-240.ov.easynet.net (89.200.131.240) 31.020 ms 32.773 ms
ip-89-200-131-238.ov.easynet.net (89.200.131.238) 25.680 ms
4 ae99.edge3.london2.level3.net (212.187.201.57) 26.765 ms 25.824 ms 24.544 ms
5 ae-0-11.edge4.london2.level3.net (4.69.200.126) 25.497 ms 24.764 ms 24.609 ms
6 ae-3-3.ebr1.london1.level3.net (4.69.141.189) 23.369 ms 24.501 ms 24.841 ms
7 ae-41-41.ebr1.london1.level3.net (4.69.167.18) 24.133 ms 48.713 ms 24.340 ms
8 ae-58-113.csw1.london1.level3.net (4.69.153.122) 24.140 ms
ae-59-114.csw1.london1.level3.net (4.69.153.126) 24.204 ms
ae-56-111.csw1.london1.level3.net (4.69.153.114) 25.193 ms
9 ae-121-3507.edge4.london1.level3.net (4.69.166.9) 36.282 ms
ae-119-3505.edge4.london1.level3.net (4.69.166.1) 24.326 ms 25.514 ms
10 195.50.122.66 (195.50.122.66) 40.318 ms 54.444 ms 41.371 ms
11 85.205.116.10 (85.205.116.10) 42.607 ms 41.815 ms 43.283 ms


12 * * *

[Ben_H]

Hi belalmiah,

Thanks for posting your details. Everything looks healthy from the tests you carried out and I can see the Sure Signal connected to the network last at 00:51 this morning.

If you're still seeing issues, can you try a full reset of the device for me? If you could post back when you've tested this I'll check to see if it's connected again from here.

Cheers, Ben

[belalmiah]

Thank you Ben for your reply.

Its been workingn ow for the last 2 days.

But this happend when I bought it 3 weeks ago. Worked for around 4 days then stuck on the red light.

Lets see how this goes. I'm using the Phare 3 of the sky router and as Danielfugo mentioned theres seems to be a compatibility issue here.

But I will get in touch if I need help.

Thanks again.

[Retired-Andy]

Hi belahmiah,

That’s great news, thanks for the update.

Cheers,

Andrew

[Danielfugo]

Vodphone should own up and inform people that the sure signal box does not work with Sky router and also stop telling people that it's a plug and play equipment becasue it's not. The amount of technical configuration you have to do to make it work is unbelievable and Vodaphone are quick to point the finger at at sky. i returning mine for a full refund. 

[Danielfugo]

Vodphone should own up and inform people that the sure signal box does not work with Sky router and also stop telling people that it's a plug and play equipment becasue it's not. The amount of technical configuration you have to do to make it work is unbelievable and Vodaphone are quick to point the finger at sky. i returning mine for a full refund.