Register SureSignal Error

[flarkey1]

Hi,

I'm trying to register a suresignal v2 but the website continually says there is an error. I'm not sure if this is an error at my PC, at the suresignal or with the Vodafone servers.  Have you guys any idea....?

"Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013"

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013

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Your Sure Signal

[ChazzD]

@sparky93

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[sparky93]

Hello ChazzD,

you havnt read my message properly.

i cant register my box to my vf account. the website sucks, as i said, i get the same error message as above posts.

"Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013"

nothing to do with ping and timing, not even at that point.............

[Sukhi]

@sparky93

I think it's best we take a closer look at your account to see exactly what's going on. 

I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[sparky93]

noted message, directing me to 191 or live chat only,

as per original post, pasted here, that they are no use or help......

live chat are just filling me with no confidence at all, blaming my local tower for being unable to register, like i have a tower, hence use of sig box

[si-19]

Hi,

I'm getting the same problem can you let me know if my Sure Signal 3 is activated.

Many thanks,

Simon

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

[tsu24]

Hi I have a sure signal device which needs deregistering. Im having no luck trying to get an advisor to do this on the phone.

Can anyone help here?

Serial Number is: 40134700315

Thanks,

[cineriv]

Hi tsu24,

I assume you no longer have a vodafone account.

Try the Live help option, they should be able to help.

http://www.vodafone.co.uk/contact-us/index.htm

Regards.

[tsu24]

I have tried this first and no joy, they dont seem to have a clue!

[Retired-Laura]

@tsu24 - Live help will be the best place for you to have the Vodafone Sure Signal de-registered.

If you still have an active Vodafone account, you can do this online yourself.

Pop along to My Vodafone online take a look at how to do this by watching the Sure Signal clip.