White List Please

[birtchie]

Hello,

Please can you whitelist 

83.244.250.208/29

This is sub allocation of a bigger /17 from Exponential-E (83.244.128.0/17) but we cannot get the sure signal to work, or WiFi calling to work

there is no blocking of ports, and we can see from mtr that rtt is less than 10ms.

many thanks

[Retired-Charles]

@birtchie - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[mtandy]

hi there we have a customer who cannot use wifi calling; all users devices work fine from public wifi or at home; we have connected a standard router to one of these IP addresses and it does not work; same router different location works fine 

they have the following block associated from Exponential-e

83.244.250.208/27 this is part of a wider block 83.244.128.0/17

i have attached speedtest, pingtest, traceroute 

please can this block be authorised 

[mtandy]

hi there we have a customer who cannot use wifi calling; all users devices work fine from public wifi or at home; we have connected a standard router to one of these IP addresses and it does not work; same router different location works fine 

they have the following block associated from Exponential-e

83.244.250.208/27 this is part of a wider block 83.244.128.0/17

i have attached speedtest, pingtest, traceroute 

please can this block be authorised 

[Retired-Wayne]

@mtandy

I’m not entirely sure what you need us to do here.

If this is to do with Sure Signal, that IP range is already whitelisted.

Could you clarify what you mean?