Replaced a broken sure signal now the new one will not work with owners number

[mikethecompere]

I replaced my sure signal and at the time the Vodafone sure signal registration page was down, or "Being Tweaked"

It then took calling every day from Friday until Thursday before it started working, However there are 2 numbers linked to it and only 1 works.

Mine (The owners) number will not work. I have called up 4 times since Thursday and be palmed off with the same excuses and told by Saturday (Today) still not working so ive now been told to give it 72 hours!!!! are you for real that wll be 11 days from my first contact and thats presuming it works then. 

[BandOfBrothers]

Hi @mikethecompere

There has been a few recent threads concerning the Sure Signal and that the Dashboard has been down. 

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them. Hang in there and they'll be in touch. 

[Retired-Charles]

@mikethecompere - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.