Replacement phone

[RobPheby]

My mobile phone has stopped working. My local Vodaphone shop.tells me that the charging port is faulty. Can I get a replacement phone|?

[AnnS]

Hi @RobPheby

You can get a replacement yes, if you are still in the 14 day return peace of mind period.  After this time, its a repair.

If you have a Samsung phone, rather than send it for repair through Vodafone, you may do better sending it direct to a Samsung Repair Centre, they tend to have the correct tools and software for their products and tend to be more flexible.

[BandOfBrothers]

Sometimes unfortunately an issue with the charging port can be appointed to end user caused ,so it wouldn't always be included in the manufacturing warranty. So a repair could be charged for. 

Options such as house insurance and or some bank accounts provide cover could be an option. T&C and excess fees would need to be checked out. 

If it is a faulty phone then you have 30 days to have it returned and replaced. 

More  mdetailed information here https://support.vodafone.co.uk/Joining-and-Upgrading/Delivery-and-returns/38904934/How-do-I-return-a...

[hrym]

If you take the phone to Vodafone, a faulty charging port will almost certainly be counted as damage and a warranty repair would have to be refused on those grounds.  Samsung are likely to take a more pragmatic view and may fix it without charge if there's no obvious damage.  Micro USB ports are very fragile, of course.

Has the phone stopped working because it's run out of charge or for another reason?   If it's the port, it's worth blowing possible dust out of it as this sometimes sparks it back into action.

[froggerty]

How do you know that it's not the battery that's the problem, this would be the first thing that I would test by putting another battery in the phone, letting it run down a little and connecting the cable and see if it's showing charging. Also, if it's the same, not charging, try another charger and/or cable, it could be either of those as well.