Request for Re-sync

[nhunt]

Hello,

I bought a sure signal v.3 device back in May, registered it and it was all working fine. I have been regularly unplugging it after work hours, and plugging it back in when I need it and it has been working fantastically. It usually takes about 15 minutes from first plugging it in, to fully working.

Today, my internet connection cut out and since then it has not been connecting. The first red light is on, and then the second light (the white globe) just flashes slowly. I have reset this a number of times using the button at the bottom of the device, the device has then turned off, turned itself back on, but alas...this does not seem to get it working again. It has currently been sitting from it's latest reset for about 2 hours now and still nothing.

I haven't got any ports forwarded in my router settings, as the device has been working perfectly fine without it for the best part of 4 1/2 months. As usually the device connects fine, and as I have seen from previous threads, I think a re-sync is in order. 

Could this re-sync please be done?

Kind regards,

Nathan Hunt

[nhunt]

My external IP address is: 209.93.127.114

Speedtest results: Dl: 28.09 mbps, UL: 1.85mbps

Sure Signal Serial no: 42171182100

Tracert info:

C:\Windows\System32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     9 ms    26 ms    33 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    19 ms    17 ms    19 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    22 ms    20 ms    19 ms  195.99.125.138
  6    18 ms    19 ms    18 ms  host213-121-193-203.ukcore.bt.net [213.121.193.2
03]
  7    23 ms    17 ms    30 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
  8    20 ms    17 ms    21 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Do I need anything else?

[nhunt]

Hi,

Since yesterday the lights sequence has changed on the device.

Now it has changed to a blinking red light and a solid orange/amber 4th light.

Hope this helps.

[John]

@nhunt I've just resynced your Sure Signal. Please allow six hours before restarting your device.
Please keep us updated.

[nhunt]

Hi John,

I'm at work at the moment but will restart the device when I get home which will have meant 6 hours will have passed. I'll let you know then what the outcome is.

Cheers for the support.

Nathan

[nhunt]

Thanks for the help John it is now working. After re-syncing the device, at first it did not work, but then i reset my router's settings back to default by pushing the pin on the back of it and now the sure signal connects fine.

 I think both the router reset and the re-sync did the trick.

Thanks again and you can consider this matter closed.

[Gemma]

@nhunt - I’m glad to hear your Sure Signal is back up and running!

Thanks for the update and please let us know if there’s anything we can help with in the future.