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Restarting issue

wisky
2: Seeker
2: Seeker

Has anyone had trouble with Samsung galaxy S5 rebooting constantly ?

Mine's been doing it since i had it in February, it's been back for repair and still has the same problem. Has anyone solved this problem ?

3 REPLIES 3

thesoupdragon
17: Community Champion
17: Community Champion

The phone has been away for repair; probably just had the firmware reflashed?

 

It sounds to me like an app is consuming system resources and causing a memory leak.

Android will reboot to safeguard the system if it's resources are at critical level.

 

Have a look at the power option in settings. The screen on time will show you if something is keeping the phone awake?

 

You can also try using the phone in "safe mode", this reboots the phone with only stock apps running, all downloaded apps will not run.

Long press on the power button

when the power menu appears, long press on power off.

You will have a new option to restart in safe mode.

 

If the phone works without crashing then you know it is one of the apps you have installed.

If the phone still crashes, it might be faulty hardware?

HI, i am having the same issue. Is the only answer to send this away to have it fixed? as my phone wont even boot far enough to launch anything in safe mode. my phone has been doing this for about a week. until today it was booting as long as it was plugged in and charing, but as of today it wont even when plugged in.

 

If the only option is to send away then i will do that this week.

 

thanks

hrym
17: Community Champion
17: Community Champion

If you can't get far enough to try any of the self-help options then, yes, I fear repair is the only thing.  It's also possible that this is a battery issue - had you been having trouble with battery life before it all went pear-shaped?