***I'm not expecting any support in the Forum it's just a publicised account of my issues
Sept 2015 - Jan 2016
Whole heap of issues: new master socket installed, service downgrade from 75 to 45, loads of phone calls and days off work so BT can attend.
Jan 2016 - Nov 2016
Stable service ish, few drop outs and outages etc. nothing out of the ordinary.
Dec 2016
A 4th switch / hub is plugged into port 4 of the router to provide more wired connections (we now have 4 switches and 15 wired connections).
Outages become more frequent and longer in duration
A DSLAM issue in the BT cabinet means that DSL reconnections are taking up to 1hr.
We're told that the white routers don't play nice with switches and lots of wired connections. We're offered the option of buying our own router and decline.
A new black router is delivered.
The DSLAM issue is fixed by BT
Jan 2017 - Feb 2017
Stable connection
Feb 2017 - Mar 2017
100+ outages
26th March - Firmware downgrade, we're offered the option of buying our own router.
Apr 2017 - May 2017
Stable connection
June 2017
3rd - Firmware upgrade
4th - 18 outages
5th - 4 outages *we went on holiday so no broadband usage
17th - Loss of service (DSL was up, no internal routing) spoke to the Tech Team from Florida to have a soft reboot of the router.
21st - We got back late from our holiday but still had 4 outages
22nd - 6 outages
23rd - 7 outages
24th - 5 outages
25th - 4 outages, called the Tech Team to have a Firmware downgrade. The incident is passed to the Tech 2 Team for resolution. We're offered the option of buying out own router.
.png "Moderator (Retired)"){kind=icon}
