S6 Edge Coming Apart!

[maxwell11]

Hi

My Galaxy S6 Edge has started to fall apart! The glue that holds it together has clearly been compromised by heat. The phone was perfectly fine at 130 pm today and I noticed the back was bowing out with the released tension at 1:40pm.

The front is now starting to come away as well.

I called Vodafone and was told I could get a repair and a loan phone. Pointed I was going on holiday tomorrow (this is true!) to Scotland and was relaying on phone for calls, texts, email and sat nav while away. I questioned the loan fone and was told that it would only do calls – its 2015 for gods sake.

They suggested I speak to Samsung. Samsung were very clear that it needed replacing and that Vodafone would have to give me a replacement within 28 days.

Spoke to Vodafone again and spoke to the world most helpful yet “make it up as you go along individual” who advised I may get a S6 Edge as a loaner!!!!!

He is currently checking with the local store and will call me back. I don’t this will happen.

So under the Sales Of Good Act yes I do have 14 days but this is not a hard and fast rule and should be applied on a case by case basis. I have showed the phone to someone who has worked in electronics repairs who says it is clear that the handset has experienced excessive internal heat which has made the glue unstable. And dangerous!

This on top of my yet to receive my case or wireless charger.

I am very happily going to spreading this all over social media as well direct to Samsung and various Andriod and Mobile websites. This phone is evidently defective. A child could tell this but no I have to wait for Vodafone to have it for over a week!

[rajpopat]

Bloody hell that's shocking, I've noticed my phone does get quite hot but haven't seen any peeling like that!

[maxwell11]

My promised 4pm call never came so off on holiday too late to get a loan phone. I am flaming fuming and want out of my contract. I am not paying 100 a month for this shoddy service.

[maxwell11]

Off to mail watchdog now

[guinea19833]

Oh that don't look good...hope all of the s6/edges end up like.that!

Try not to let it ruin your holiday hun

[guinea19833]

Dont* I.meant to say hope they DONT all end up like that

[Jenny]

Hi @maxwell11

I’m sorry to hear what’s happened.

If your phone becomes faulty once you’re outside of your 14 day cooling off period, you need to arrange a repair.

While your phone’s away, you can have a loan phone if you’re on a Red plan and providing they have one available at the time. The loan phones are as standard and this won’t be a Samsung Galaxy S6 Edge.

We can’t provide a timescale, but you can track your repair online.

Thanks,

Jenny

[jeffkinn]

@maxwell11 First of all the Sale of Goods Act doesn't apply. It's the Sale of Goods and Services.

The 14 day cooling off period comes under the Distance Selling Regulations if you bought the phone online. If you bought in store Vodafone doesn't have to give anyone a cooling off period but they still give us 14 days.

After that period, if the phone is defective they are not obliged to replace the phone but have the option to repair it. Also you cannot get out of the contract as the airtime contract that we as customers all agree to specifically excludes the handset.

Your best option is to forget the Vodafone repair option and deal directly with Samsung. You'll get a better and faster response and service from them.

[maxwell11]

Thought I would give everyone a quick update:

Vodafone proved to be useless. I have had a conversation with their Customer Relations team who didnt even bother to offer an apololgyu for the lack of a call back on the 29th April. I explained that as the handset had now been left open to elements I was not going to accept the handset being repaireed as atmospheric moisture will have got into the handset and in a few months I would be faced with a chargable repair. (I was working for a repair co until last year so know this is the case)Still no understanding that a swollen battery does indeed come under the legal view of "of not fit for purpose" which I have had confirmed legally.

God Love Samsung! They are as we speak motorbike couriering a new handset to me which has been imported due to UK stock levels. True they mave taken a while but they have truley come up trumps.

As for VF well they believe that they cant repalce outside 14 days as its the law!!!!! That sums up the knowledge and idiocy of a once great company.

Oh and if you complain via the ask the ceo page - he doesnt read them as it says on the page. No suprises and perhaps he should!

[maxwell11]

I too have complained to VF and was actually pretty much insulted by the fact I am expected to pay for their error and then claim a refund.

The person I spoke to wasnt even aware that they had offered the accessories or which case I should have had yet I am supposed to go out and buy one and will get a refund at some point.

face it VF you messed up and should just give the credit rather than wasting peroples time and money and your own resource to put this right.

I have questioned the validaity of the offer as I was talked into the higher tariff by an online chat slaes advisor who confirmed 3 times that the I would receive the accesories.

Ineraestingly their system didnt record the chat - all appeasr very rogue trader and unprofessional.