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S6 Nougat update installed - Where can I find WiFi Calling option?

Soofla
10: Established
10: Established

Briefly:

Galaxy S6 purchased directly from Vodafone. WiFi calling enabled and working fine, thanks.

This evening installed the OTA Nougat upgrade to my phone. Installation went fine. However the WiFi Calling option is no longer in the same location. Instructions on website say to go to:

Settings>Applications>Phone

 

Alas, there is no longer an Applications option inside Settings. So, can anyone enlighten me to where the WiFi Calling option is now located so that I can check that it is there and switched on?

I've got no issue manually removing it from my account and reactivating it - but I need to know WHERE in the S6 Nougat menu system I can find the setting.

 

Cheers.

12 REPLIES 12

SKYMAN513
13: Advanced Member
HI have you connected to Wi-Fi and then checked

Aye - all connected to WiFi, I never have it switched off. So, to anybody else asking the same question - because I'm sure there will be at least another person who, after spending 2hrs looking for this thing eventually stumbles across it: Go into "Phone" - where you would dial a number or find a contact to call etc. Three vertical dots in the top-right corner (next to small microphone icon) Settings Scroll right down to the bottom and there should be the feature (if it's been setup on your account) The Nougat update switched this option to off, however the feature was still there and I simply slid it back to On.

SKYMAN513
13: Advanced Member
I wasn't very clear sorry
I have an s7 edge and don't have it either and I have the correct bundle (RED VALUE BUNDLE)
I presumed it was because I don't have Wi-Fi, so couldn't check that was my reason for asking
So if you manage to figure it out please update

I managed to find the setting (in my post above) so if you haven't already checked that location it might be worth a quick look. If the option doesn't appear there, you could try (what I'm sure many people have already suggested) what we did on my wife's phone when the option refused to appear. Go into her "My Vodafone" account and disabled the feature there. Left it 24hrs and then sent the enable text again. She got the "This feature is now enabled" text about 8hrs later and a reboot of her phone and the feature was there, at last.

SKYMAN513
13: Advanced Member
Yes thanks that's another problem I have had for nearly two years can not login
Only been able to get my bill once
Tried all permutation of reinstalling and changing username and password
No joy

Becca_P
Moderator (Retired)
Moderator (Retired)

@SKYMAN513

 

We'd like to assist you in getting your My Vodafone online account working again.

 

Please contact our Live Chat team, they'll be happy to look into this for you.

SKYMAN513
13: Advanced Member
Done that twice and 191 just say same thing reset password, uninstall, clear cache in application manager
Uninstall, reset phone then reinstall
Still no joy

SKYMAN513
13: Advanced Member
Just to add I even tried on a different account

Becca_P
Moderator (Retired)
Moderator (Retired)

@SKYMAN513

 

I've private messaged you with details on how to get in touch.

 

Please follow the instructions provided and a member of the team will be in contact to help.