S6 died on me

[t12008]

2 months into a 2 year contract and S6 died on me. Was using it fine, left the room for 5 minutes and on my return just a Black screen - nothing. No life at all. wont even charge (not that it needed charging as it was on 67%) No response from any buttons. Does anyone know how to resolve this. I dont think I'm the only one with this Black screen problem on S6. ps The phone has been well looked after. Never dropped, no spillages on it. In perfect working order and died for no reason 

[BandOfBrothers]

Hi,

Welcome to the eForum. 

Look at http://www.hardreset.info/devices/samsung/samsung-g920f-galaxy-s6/

 Hard Resets delete saved data in the phones memory. 

If these types of troubleshooting tips are not effective then it could be hardware issues. 

I would seek assistance via Samsung UK Support

[t12008]

thanks for the tips. I'll give these a go

[BandOfBrothers]

You're most welcome 😎

Best of luck.