S8 wifi calling when roaming

[kevinfoc]

I have a Samsung S8 supplied by Vodafone with RED plan. Wi-Fi calling works great in UK - but when in the EU - I don’t get any Wi-Fi calling. If I swap the sim to my old Samsung S7 (also vodafone supplied) - Wi-Fi calling  works in both the UK and in the EU. 

any ideas?

tried the chat line - they just say text send to ..... and so on then when I keep pushing them they "loose connection"

[kevinfoc]

this was all going well - helpful advisor - explained works on S7, will not work on S8 - BUT - now a change - apparently - he talked to "WiFi calling product designer" and was informed that :-

WiFi calling is not intended for use abroad. I am unsure as to why the S7 works when in Ireland but it is not meant to. 
Unfortunately there is nothing we can do to get the S8 to work in Ireland as it is working as intended.

is that so? it is only meant for UK? the fact that my S7 works is a fluke?

[Colleen]

@kevinfoc I'm sorry to hear about the incorrect information you've been given.

As you can see in the terms and conditions under 'Roaming' - there should be no reason why your Wi-Fi Calling shouldn't work outside of the UK.

Please continue to speak with our team over email and advise that you're still waiting for a resolution on this. 

[kevinfoc]

had a call today from Vodafone specialist care team saying categorically that Wi-Fi calling only works in UK – terms and conditions are wrong – this  won’t be fixed – will never be fixed – can’t cancel my contract – offered me a discount – so issue closed. 

Not happy – now locked in to a contract that doesn’t meet my needs – a downgrade form my previous contract – so all I can do is wait 2 years then change phone company ….

kevin

[Alex]

@kevinfoc As far as we're aware, Wi-Fi Calling works abroad and the Ts&Cs are correct. 

I've flagged this issue to our Wi-Fi Calling Project Leader and hopefully they can shed some light on the situation. As soon as we hear back, we'll be sure to update this thread. 

I do apologise for the lack of clarification regarding this query, rest assured we'll look into this for you and get some answers 🙂

[kevinfoc]

Thanks

 In Jersey this week and wifi calling doesn't work here either ....

Looking forward to the results of your efforts!

Kevin

[AnnS]

Hi @kevinfoc

When you mention you were in Jersey and found WiFi calling not working, WiFi calling only kicks in when there is limited or no mobile signal available at the location.

Mobile Signal in Jersey is usually excellent, if you were using Airtel Vodafone, there would not have been any issue just using the available mobile network and even if you had WiFi turned on, due to good mobile signal, WiFi calling would not have activated.

[kevinfoc]

Set flight mode turned on wifi - connected to hotel wifi - no wifi calling - making rhe point that wifi calling on s8 does not work when roaming - on S7 works fine - look back in the chain and you will see my issue 🙂

Thank for the reply

Kevin

[Tash]

I've chased this up for you today @kevinfoc, and will let you know once we have an update 

[Tash]

@kevinfoc We've received confirmation from our Wi-Fi Calling Project Leader that we're unable to support Wi-Fi Calling when abroad.

When connecting to a network outside of the UK, the phone disables Wi-Fi Calling.

When you switched your phone to Airplane mode before leaving the UK and arrived in Europe, this would have briefly connected when switching only Wi-Fi on as it wouldn't have connected to a UK network and would therefore not have disabled Wi-Fi Calling. 

I hope that makes sense, but if you do have any further questions please don't hesitate to let us know and we'll be happy to help 

[kevinfoc]

So alex was wrong when he said terms and conditions were correct - they are wrong so I guess I can cancle my contract - please let me know how I go about this.

Also please explain why my S7 works perfectly with wifi calling when roaming?