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Solution

SIM change now no Sure Signal

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RichM
3: Seeker
3: Seeker

‎17-04-2014 05:25 PM

Hi,

I common with many people here I have lost connectivity now that I have changed my SIM card (iPhone 4s to 5s).

My sure signal serial number is 21196951434 and I have reset countless times plus removed, re-added users plus deregistered and re-registered the box ... Has been a problem for the last couple of days so not the 2hr delay thing.

Help?? Can you guys reset the unit? Or check why I cannot connect??

Thanks!

Richard.
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Retired-Andy
Moderator (Retired)
Moderator (Retired)
In response to RichM

‎18-04-2014 01:29 PM - edited ‎18-04-2014 01:29 PM

Hi RichM,

 

Your Sure Signal connected to our servers last night at 8:17pm, is everything now working?

 

I’ve also noticed that you’re on an older version of firmware.

 

I’ve requested that the latest one be pushed out to you.

 

This process normally takes 24 hours so, during this time, don’t unplug or reset your unit.

 

Cheers,

 

Andy

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RichM
3: Seeker
3: Seeker
In response to RichM

‎18-04-2014 08:47 PM

Dear tech team - thanks - it now seems to be working on all devices so looks like the update worked .... Nobody touch anything :Smiling:

R.

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Retired-Simon
Moderator (Retired)
Moderator (Retired)
In response to RichM

‎19-04-2014 11:33 AM

Hi RichM

 

Cheers for the update and I’m glad it’s all working for you.

 

If you ever need a firmware update in the future, there’s nothing you need to do. Your phones should just automatically reconnect once the Sure Signal has rebooted.

 

Thanks

 

Simon

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