SIM only deal discount - not sure what to believe.

[Anonymous]

Hi there

I signed up for 12 month contract at £22.20 (40% discount). When checking account stated it was £37 with no discount applied. I contacted web support who applied the discount for only 9 months. I then contacted again and it was applied for 12 months (Still shows 9 months though so not convinced). Receieved my first bill yesterday which is generated as £37 and I'm told this is normal and discount applies from second month. 

This doesn't seem right, why wouldn't I be paying £22.20 for the length of the contract? It also doesn't seem it was changed to 12 months as My Vodafone still shows it listed as 9 months. Seems like something has gone wrong here and I've now contacted chat 3 times and keep getting fed different information, none of which is helpful or seems correct. Please can someone from the Vodafone Social team actually help me resolve this as I'm getting nowhere through the usual support channels.

Thanks.

[Retired-Viki_R]

Hi @brandscill

Please reply to the email you received from them and they will respond as soon as possible.

@Scareymax

I would recommend going back through to Customer Services so they can take a look into this for you, please let me know how you get on.

Thanks,

Viki

[a_gg]

Same problems with my new £22.20 Red Value account, taken out online on 06/09/16. Billed £37, no discount of 40% for 12mths, no free entertainment pack. 

Live Chat advised taking sim & paperwork back to the specific store with whom the contract was taken out and let those staff sort it out. 

The existence of the Vodafone UK Online Shop was not known to this particular CSA's team.

Has anyone had resolution yet ?

[brandscill]

Hi Viki,

Responded. Agent misunderstood and still not resolved. Responded again.

Thanks

[Retired-LouiseE]

HI @brandscill

Our team will reply to your latest email as soon as possible. 

Hello @Scareymax

How did you get on after contacting our team? What did they say?

Louise

[Scareymax]

To be honest Viki I am fed up with talking to Vodafone advisors or live chat as we keep going round and round in circles,I am waiting to see what happens at my next bill and take it from there,still havent had my Entertainment pack added to my plan .

[Anonymous]

This is the outcome I receieved. Bit of a mess but we got there.

Be interesting to see if others have the same outcome.