SS 2 No phone signal

[janooks]

I have the SS 2 more often than not I am not getting a signal on my mobile therfore I can not send or receive texts or phone calls. I've tried resetting it a number of times with no luck and I have looked on the forum with no joy.

Due to where I live my phone signal can be a bit hit and miss  I don't really see why I should pay £100 for a new unit when I've been with Vodafone for a few years and pay monthly for a service I am not getting. Any tips please.

[Retired-James]

Hi janooks

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James