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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73760 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229867 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203338 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

S5 Update problems

After the update my phone is a bundle of scrap. It freezes, does random things; can't hold a wifi connection and can drain a battery in 12 hours standby. I tried a soft reset which didn't help. I have now carried out a factory reset. Phone still a bu...

Faulty s6 edge and rubbish customer service

Everything had gone so well with my upgrade. Phone arrived on release day no issues (still no case or charger right enough), SIM card swap faultless happy days!!mthen it went wrong.My phone developed a fault where the last apps button on the bottom l...

Moving from BB to S6

I went into an EEshop in a small town today and wooohooo thye hd a BB Classic in store.  It really doesnt feel any differnet tote Q10 but of course has the track pad back .  I also looked at the S6.  Clearly quite an item but no keyboard of course.  ...

wynmorgan by 7: Helper
  • 18466 Views
  • 25 replies
  • 0 thanks

Can't re-add Sure Signal to account

I have just acquired a work phone which is on Vodafone network..So I have tried to add the number to my sure signal. However when I log on i cannot find the sure signal information on my Vodafone account.. tried to re register but keep getting error ...

m3xsu by 1: Seeker
  • 42046 Views
  • 1 replies
  • 0 thanks

Blackberry Blend

Can't install Blackberry Blend on windows 8.1 PC.  Blackberry tell me you need to escalate to their Tech Team

keb by 2: Seeker
  • 15298 Views
  • 5 replies
  • 0 thanks

Vodafone Mobile Broadband: Activation Reminder emails

My new Kindle Fire came with an inbuilt Vodafone SIM and I purchased the initial 3 month data starter pack and registered a 'my vodafone' account - I have accessed the internet both using my home wi-fi connection and using the Vodafone mobile broadba...

iPhone 6 Plus restarting

Hi folks, I got my 128gb 6 Plus at the beginning of January from Vodafone as an early upgrade and up until the past month or so it's been great. Now, however, it's started randomly restarting itself, locking up when using apps and being generally lag...

Anonymous by Not applicable
  • 13554 Views
  • 5 replies
  • 0 thanks

Sure Signal V3 not working - all lights on - 4 G phone

HiOne of our staff members has a sure signal at home. She uses a Nokia Lumia 930.   The sure signa V3 has been working fine since installation.  However it has not worked for the last 2 days. She has tried a reset.  All the lights are on but she has ...

Vodafone Smart 4 Max case

Does anyone know where I can buy a case for the Vodafone Smart 4 Max? I asked through live chat and they said it's not available online but I can get one in-store. After another 20min on live chat I managed to extract the phone number for my local Vo...

topmonkey by 2: Seeker
  • 19918 Views
  • 16 replies
  • 0 thanks

S4 Lollipop SIM card issue

Since the weekend when my S4 was upgraded to Lollipop, I have started to see a message that my SIM card has been removed and my device needs to be restarted. At this point I cannot do anything but restart the device as instructed, which clears the er...

roblegg by 2: Seeker
  • 15882 Views
  • 9 replies
  • 0 thanks
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