SS Not Working - Connecting Problems

[matt060580]

Hi, please could you check to see when my last connection to your servers was please?

My serial number is - 4013 1568 053

I have tried to obtain the information you need but when typing the number into the black box it comes up with the following - not recognized as an internal or external command.

Any help is very much appreciated.

Thanks

[Retired-Kay]

Hi matt060580, 

You Sure Signal last connected to our server at 23.41pm on the 9th August.

I've done a resync for you, please do a reset to complete this process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

If this doesn't work we would need the information requested here to help further. 

Kay