SS V3 resync

[mooneym20]

Dear eforum team,

Can someone please resync my SureSignal (again). It has stopped working since Friday evening, very inconvenient.

Many thanks.

[Retired-Laura]

Hi @mooneym20 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[mooneym20]

Hi Laura,

Thanks for your reply. I have checked the v3 troubleshooting guide. It cannot authenticate on the VF network.

Before I jump through the hoops detailed above on the guide, could you please please please humour me and resync my SureSignal, historically this problem has occurred numerous times and the issue has always been resolved with a resync at your end.

I need this unit back online ASAP, it's getting frustrating having to travel down the road the last couple of days every time I need to make or receive call due to the VF signal in my local area being predictively weak.

Many thanks

[DaveCD]

@mooneym20 

We'll be happy to resynch this for you, we'll just need the serial number.

Please follow the steps advised so if it doesn't resolve your query, we have the information required so we can investigate.

DaveCD